And we had one goal in mind—finding the best alternative to Intercom. Moreover, you can tailor your content to different audiences such as visitors or paid customers. Customization options for color, logo, header, domain, etc. can also come in handy. With the Intercom Messenger widget on every article, your customers can instantly connect with an agent if they need further help. What can be really inconvenient about Zendesk, though is how their tools integrate with each other when you need to use them simultaneously. Intercom doesn’t really provide free stuff, but they have a tool called Platform, which is free.

It uses artificial intelligence (AI) to assist customers through self-help options or access to the relevant articles before connecting them to your team. And this, undoubtedly, leaves your customer support agents free to solve urgent matters. To begin with, communication with customers is important these days. Without proper channels to reach you, usually, customers will take their business elsewhere. And, thanks to the internet, a few taps will lead them right to your competitor!

Zendesk vs Intercom for ease of use

Zendesk is a great and robust support too, but is Intercom a replacement for Zendesk in terms of functionality? Their reports are attractive, dynamic, and integrated right out of the box. You can even finagle some forecasting by sourcing every agent’s assigned leads.

It gives detailed contact profiles enriched by company data, behavioral data, conversation data, and other custom fields. Zendesk also offers digital support during business hours, and their website has a chatbot. Premiere Zendesk plans have 24/7 proactive support with faster response times.

Intercom Agent Dashboard

The customer messaging platform places focus on enabling companies to build genuine relationships with clients through each stage of the sales funnel. But since Intercom provides a product tours feature add-on for an unreasonably high price and limited function, UserGuiding deserves a spot as an intercom alternative. Using Intercom’s help center articles, you can bring a whole help website into a small chat box to act metadialog.com as a knowledge base and help users automatically and easily. Next is the Reporting section, where you will get detailed snapshots of ticketing, agents, customers, self-service, and more. Last button on the bottom left corner will take you to your settings where you’ll find all the fine-grained controls for your account. The Help Center is designed to give you a complete self-service support option (knowledge base).

When it comes to creating an optimum knowledge base experience, both Intercom and Zendesk are excellent choices with similar capabilities for your needs. But, if you just need a secure and quick data transfer, opt for Help Desk Migration. Pricing starts at $39 and varies based on the number of records you want to migrate. Our team is experienced in consolidating Zendesk instances and merging instances of other help desk and service desk systems.

Intercom User Assistance and Support

Therefore, Intercom may be a better fit for larger businesses with multiple agents helping people. Both Zendesk Chat and Intercom have similar features, but Intercom is more suited for small to mid-sized companies. Search our comprehensive Knowledge Base to answer any question you might have about our products. Many use cases call for different approaches, and Zendesk and Intercom are but two software solutions for each case. One more thing to add, there are ways to integrate Intercom to Zendesk. Visit either of their app marketplaces and look up the Intercom Zendesk integration.

Check these 7 Zendesk alternatives that will help you improve your customer support, sales, and marketing. What makes Intercom stand out from Zendesk are its chatbots and product tours. The platform is gradually transforming from a platform for communicating with customers to the tool that helps you automate every single aspect of your routine.

The Verdict: Intercom vs Zendesk – Which Is the Best CRM Solution?

The Intercom live chat is familiar to those entrepreneurs who have recently decided to go online and raise their own loyal client base by individually working with each one of them. In 2013, Intercom was featured on Product Hunt, where it collected a number of reviews from appreciative partners and garnered the reputation of the most efficient tool of its kind. As an example, Intercom and Zendesk are scored at 8.9 and 9.7, respectively, for all round quality and performance. Similarly, Intercom and Zendesk have a user satisfaction rating of 96% and 98%, respectively, which shows the general satisfaction they get from customers. Moreover, talk to a current customer of the software and solicit their feedback regarding the solution in question.

Check out the Help Scout Integrations page to see all the integrations we’ve built. Integrate your apps, data, and channels into the same tool you use to message your customers. Online chatting allows you to anticipate your customer’s next move, directs them to take the desired action and helps in organizing teamwork.

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Keeping this general theme in mind, I’ll dive deeper into how each software’s features compare, so you can decide which use case might best fit your needs. We have 30+ experiences to choose from, and thousands of five star reviews. Yes, the Intercom is very similar to Zendesk, but only to the Zendesk for service Suite.